Above all else, your satisfaction is important to us and is 100% Guaranteed. If you are dissatisfied for any reason please contact us so we can help! If you wish to return your SureThik® you may do so within 60 Days with our 60 Day Money Back Guarantee. Please contact us Monday through Friday 8am to 8pm EST to obtain a Return Authorization # and return instructions. Postage costs you incur to return an item are non-refundable. Unauthorized or hand delivered returns will not be accepted.